I had been fortuitous sufficient for being on board American Airways Flight #32 (LAX – JFK) on labor working day….my husband And that i had been seated separately…we experienced a Demise while in the household and have been gonna nyc to get a funeral…….
Seeking to adjust a reservation day for the final 3 times/nights. Each and every agent We've gotten has both transferred us away from our contact producing Yet another hours wait or has hung up on our get in touch with.
I traveled pretty lately on just one within your planes, I've often been pleased nevertheless, this practical experience remaining me Together with the query, “Why really should I use this airline?â€. I left L.A. to fly to Phoenix I was returning home following caring for my sister and needed to get property at the earliest opportunity mainly because my spouse was wounded in your house. Prior to the airplane remaining there were Laptop or computer problems and whenever we landed the ramp wouldn’t open up we needed to be “towed †to another gate. “We didn't disembark in the aircraft until the last demand my following flight. I know that you will find problems that arise however the service was Lower than expectations. At no time did anyone say we have been sorry, besides the pilot mentioned, “Very well I don’t know very well what to say items transpire, I guess sorry might be superior.
I tried to use a $500 vacation voucher for just a new flight and I had been not able to do so as American Airways refused to simply accept the voucher. Make sure you tell vacationers to maintain their seats and never be cheated by these fictitious vouchers that AA provides for travelers to surrender their seats.
I had been distressed via the party — I had drugs in that baggage, and was most anxious about possessing it shipped.
all to usually, administration is contacted when things go Incorrect…this is simply not one of those letters…..i am calling american airlines client service because of an exquisite flight attendant named MARITA LORDI (FA #nine
I felt compelled to state that I can now not fly along with you, while you proceed to take care of folks with no respect. The most up-to-date, the service Pet dog problem. What on earth is Mistaken with the instruction? Whatsoever it can be, I can not fly with a firm that cannot properly coach its personnel. Fantastic bye!
my edge no. is 37wrt16. i took flight no. 2910 from montgomery al on dec 24, arrived in colorado springs exactly the same day. i have paid to get a roundtrip fare. i am scheduled to go away on dec 31. my dilemma to you personally is is it possible to remember to help me to return before. This can be why. the night i arrived in colorado springs, i had to be taken into the unexpected emergency room. i couldn't breathe appropriately. i have a underlying lung sickness, that may be inoperable. i visited my dr. before i came to get a Verify-up, told him the place I used to be likely for the vacations.
27th Oct. I flew from Chicago to Manchester on AA54. You utilized a B757 which was totally unsuitable to get a 7 hr journey. The seats spec/recline/legroom were being what I would hope on a vacation charter or commuter flight of 1 hour. On top of that, the studying mild did not operate and in addition to the movie there was no channel open for songs.
I booked and paid for our journey for travel March 10, 2016. These tickets were not low cost And that i could have utilized miles. As I booked the journey early and there appeared to be a lot of Small business Seats, I was confident that we'd be capable to use my Up grade. In truth, I used to be told there was no one booked in Organization and it “seemed great†for an update.
I'm a million member and often love touring on AA,but U.S. Air is no great. The staff is extremely rude
I had some extremely constructive guidance to provide them with to avoid this in the future, but was not able to establish connection with them.
Our flight from Greenville, SC to Dallas arrived in time but we had been needed to remain in the aircraft on tarmac for nearly 90 minutes creating several to overlook connecting flights. AA screwed find out here now up all over again–no person proud of staying handled like cattle; you haven't appreciated your clients.
The definition of purchaser service at American Airways is just not outlined in almost any known phrases. It does not deal with The shopper or suggest any service in any respect. My daughter, touring solo, experienced the latest working experience of waiting in line at Heathrow so extensive to check in that she skipped the checkin by two MINUTES although the aircraft was within the gate for one more forty five minutes. The agent, And that i use that term generously, demanded she buy A further ticket to get a later on flight at a price of an additional $300. Then proceded to inform her the seat could well be assigned within the gate. OK, issue fixed. You're thinking that! If the gate is assigned she goes to have her seat assigned and also the ‘AGENT’ who'd not allow for her on the very first flight cancelled her seat on both the initial and 2nd flight immediately after getting her income! So she wasn’t off that initial flight yet, THE AGENT took her off! And now she wasn’t on the next flight for which she paid added income. Luckily we were being in communication and he or she spoke having a supervisor who produced a seat to her. When she asked who experienced cancelled the her reservation, they said they didn't know. This all took place within a 3 hour interval. She ultimately boarded 15 minutes before departure, I hope. So my husband and I contacted American Airlines to confirm if she was able to get over the plane and who had cancelled her flight, given that there was a money transaction and no economic transaction comes about with out a report of who developed it, just one would think, for accounting and theft protection applications alone. My husband called very first and spoke to JAYNE FUENTES, a supervisor who following a very long dialogue gave us NO Details. She could not inform us if my daughter obtained a seat to the flight, got within the plane, or who bungled the additional purchase. She truly claimed that ‘they are open up terminals and they do not sign up that's booking or accepting payment for just a seat reservation.’ That is certainly correct accounting in your case. So my partner thanked her politely for all her help at which point I mentioned JAYNE FUENTES told us practically nothing she was of no help in the least. Then I identified as American Airways and spoke to another supervisor, JANE GRAY, a person who really should not be permitted to answer phones within a prison.